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Air Imports Customer Service Co-ordinator

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Job Reference:

28694

Location:

Feltham,                            

Industry:

Customer Service

Salary:

£26000 - 26000
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Job Views:

10

Posted:

15:10:2018

Closing Date:

14:11:2018
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Job Description:

Panalpina are looking for an Air Imports Customer Service Co-ordinator to join their exciting business! Job Title: Air Imports Customer Service Co-ordinator Salary: c. £26,000 per annum Location: Heathrow/Feltham Job Type: Permanent, Monday - Friday, 37 hours per week. Air Imports Customer Service Co-ordinator - The Role: Acting as an interface with Customers, Sales, Subcontractors and Panalpina offices and Agents, ensuring operational excellence, high productivity and customer satisfaction Air Imports Customer Service Co-ordinator - Key Tasks: - Initiate data entry - Follow M&S SOP's - Receipt & Verification of Documents. - Initiate manual job costing (Ins & Outs) - Update tracking systems - Irregularity Handling - Contact customers with arrival information - Transferring cargo from airlines - Creating customs records - Arranging delivery and check financial terms - Ensuring any customer specific freight re-work is fulfilled - Completing job costing - Deliver individual and departmental KPI's - The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company's business. Air Imports Customer Service Co-ordinator - Knowledge: - Functional experience in Air Imports preferred - Knowledge of Panalpina products and services - Strong administration skills - Knowledge of freight software tools - Commerical Experience - Fluent in English - Strong computer skills on Microsoft Office - The ability to adapt to in-house operating systems Air Imports Customer Service Co-ordinator - Skills: - Customer focused - Good communication and interpersonal skills - Able to work independently where required - Able to solve problems - Able to use own judgment - Able to prioritise and meet advised deadlines - Focus on output To submit your CV for this excellent Air Imports Customer Service Co-ordinator opportunity, press 'Apply' today!
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