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Customer Service Advisor


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Newcastle upon Tyne,                            


Customer Service


£7.38 - 7.83 per hour

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Job Description:

Spring forward to a new Customer Service career at Echo-U! Job Title: Customer Service Advisor Location: Newcastle upon Tyne Salary: Competitive + Benefits Start Date: Monday 8 th October 2018 Are you looking for a new and exciting job in customer services with the opportunity of career progression? Echo-U customer contact centre are recruiting 100 new customer service advisors - so apply today and spring forward to a new career with Echo-U. Customer Service Advisor - What are we looking for? - You'll be working on an inbound campaign helping customers on behalf of a National award winning Courier Company. - We have great communicators who love engaging and building rapport with customers. - You'll be confident holding conversations, curious to understand situations, a great listener and be able to move a conversation forward. - You'll be a team player who is excited about the opportunity to develop your career, show commitment and passion to deliver a high standard of customer service and have a positive and energetic approach to your work. - We use leading technology to enhance the customer experience so good IT skills are desirable. At Echo-U we pride ourselves on supporting our team to progress and achieve, this is an ideal opportunity to begin building your career with us. Did you know over 80% of our management team started their career at Echo-U as advisors? At our in-house training academy we will provide the training and support you need to deliver the exceptional Echo-U experience in every conversation. Customer Service Advisor - What's on offer at Echo-U for you? - We offer our team a friendly, sociable and rewarding environment with many benefits and opportunities to develop and progress your career including: - Competitive salary - Employer contributory pension scheme - 22 days holiday + bank holidays - Training and development programme with 1-1 support - Career pathway - Health and wellbeing programme - Free fresh fruit and water - Diverse shift patterns to suit early rises, part-timers and night owls - Great location, 10 minutes' walk from transport links - Canteen with free hot drinks - Games table Customer Service Advisor - Who are Echo-U? Echo-U is a leading customer contact centre based in Newcastle and Bournemouth. Established for over 16 years we've had the privilege of talking to customers on behalf of some of the UK's biggest brands including DPD UK, Sage Plc, Sky and The National Careers Service. We are an owner managed, world class, forward-thinking and friendly outsource contact centre and we recognise that our staff are our best asset. Our culture is committed to nurturing and developing you, and to recognise the individual qualities of all of our team. Don't just take our word for it, here's a quote from one of the team who joined us at Christmastime 2015. "Everyone matters here at Echo-U regardless of experience or talent, I feel valued and supported every day". Michael Connelly, Customer Service Advisor. To submit your CV for this exciting Customer Service Advisor opportunity, please click 'Apply' now! Keywords: Customer Support, Client Support, Sales Executive, Telesales Advisor, Admin Assistant, Office Assistant, Sales Support, Account Manager, Client Relationship Manager, Data Entry, Office Manager, Sales Team Leader, Customer Service Manager.
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