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Customer Support Advisor - Milton Keynes

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Job Reference:

28307

Location:

Milton Keynes,                            

Industry:

Customer Service

Salary:

£22000 - 23000
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Job Views:

13

Posted:

15:10:2018

Closing Date:

14:11:2018
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Job Description:

Customer Support Advisor - Milton Keynes The role Great with customers, great on the phone and driven to do the best that you can. If that's you then Rightmove is looking for you. An exciting opportunity has emerged to join the customer service team at one of the UK's leading companies. As a member of this business-critical team, you will be on the front line of delivering a high quality customer experience to our customers. Every day you'll be handling new problems, providing analytical troubleshooting assistance, answering different calls, emails & queries and finding new ways to help customers and consumers. Specifically, you will be providing 1st line Customer support to our customers. There are fantastic future career development prospects, the opportunity to attend workshops and wider company events. This company is a great place to work, we actively look for people that are true team players. A typical week might involve * Treat customers as people not numbers, metrics or problems. Empathise, address issues & questions, help reach rapid resolution, and make every interaction easy, memorable and valued * As a Telephone support specialist: investigating, diagnosing and resolving customer enquiries; working where necessary with internal support teams and other colleagues (e.g., Sales, Finance, Design ...). * Day to day email support where required; over time, expansion of the role to include chat and social media may be required * Work closely with customers and consumers to "trouble-shoot" issues using good questioning and fact finding skills * 'Own' your calls and customers, and always do what you committed to do, providing regular and timely updates along the way * Develop and maintain a deep understanding of internal systems, products and processes in order to effectively and efficiently handle a wide range of customer enquiries * Take end-to-end ownership over issues and in doing so manage customer expectations, providing education and advice whilst ensuring issues are resolved in a timely manner * Making changes to products and services, as requested by customers and account managers * Accurately record and update customer information on call, across multiple internal systems * Proactively and constructively raise issues and contribute ideas around how all members of the team can each work more effectively The perfect Person * Loves being on the phone to customers - with a great phone manner and a real desire to help * Is a clear and strong communicator with excellent questioning and listening skills * Has a high degree of emotional intelligence - the ability to stay cool under pressure and remain helpful while handling difficult calls * Has the ability to empathise and show care & consideration to customers, whilst still being able to deliver difficult messages to customers when needed * Has an accurate and methodical individual with an excellent eye for detail * Is a strong team player who forms positive relationships with both colleagues and customers * Has the ability to challenge and question ideas, openly and honestly, whilst providing solutions and options * Is driven by team performance, and continually striving to be better both as an individual and as a team * Is passionate, energetic and self-motivated individual who proactively looks at their role in the business and how they and the wider team can do better (supports our continuous improvement objectives) * Has good time management with the ability to prioritise and manage your workload, supporting others as needed. Benefits - A Highly competitive Basic Salary - Working Monday to Friday 9.00 - 5.30pm - Personal Development & Career Path Plan - Working team events - Company Pension Plan Don't delay, apply NOW, this position will be sought after. Please email me at or ring (in confidence) for further details. With dozens of Jobs currently available in Beds, Bucks, Berks, Ox's & Northants I might have what you are looking for, so please drop me a line or visit our website for more details www.raynerpersonnel.com
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Logic Melon



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