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Operations Manager


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£38000 - 38000

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Job Description:

Echo-U have an exciting opportunity for an Operations Manager to join their growing team based in Bournemouth Job Title: Operations Manager Location: Bournemouth, BH1 Salary: £38,000 Job Type: Full time, permanent. An exciting, new opportunity now exists to join our fantastic team. Set in the centre of Bournemouth, Echo-U is a vibrant and fast-paced outsource contact centre, managing the customer, consumer and client relationships for some of the UK and Europe's leading brands. We have been growing rapidly over the past 4 years and opened our second site in Bournemouth in 2017. Due to further growth we are delighted to be expanding our operation to introduce an Operations Manager role with key responsibilities to colleagues, clients, KPIs and our growing operation. Our growth is down to the success of our 'art of conversation' ethos and our fabulous people; we are looking for a highly experienced, people-focused individual to come and deliver our vision and future successes. Our successful candidate will take full ownership of the customer service campaigns working at both a B2B and B2C level, effectively leading our teams to deliver outstanding customer experiences and ensuring happy and supportive client relationships. Operations Manager - Role and Responsibilities: - To drive performance and people to ensure delivery of KPIs to both delight our clients and deliver against contractual obligations - To manage client and stakeholder relationships ensuring optimal engagement and satisfaction - To lead and inspire, using the 'art of conversation' to act as a role model and leader to all colleagues - To manage, support and develop Team Leaders through performance reviews, coaching and engagement - To ensure a culture of honesty, flexibility and success through positive and engaged, motivated colleagues - To develop and maintain positive, proactive relationships with all internal and external stakeholders - To identify methods of success ensuring proactive rather than reactive service delivery - To evaluate and enhance processes to ensure a culture of continuous improvement - To inspire a people-centric culture of enablement and progression - To manage costs in-line with budgetary constraints Operations Manager - Skills and Experiences: - The desire and ability to take on a senior leadership position within an innovative and growing business to deliver a best in class, future-proof service proposition - A deep knowledge in customer experience processes, tools and systems will be essential, with the ability to analyse metrics and provide insight into current and future needs, adapting and improving the service in an agile and responsive way - Minimum 2 years' experience of a senior leadership role, preferably gained in the customer service, contact centre and/or outsourcing sectors - Ability to demonstrate inspirational leadership and showcase a minimum of 2 years' people management and development experience To submit your CV for this exciting Operations Manager position, press 'Apply' now!
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Logic Melon

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