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Weekend Business Development Manager


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Customer Service


£15000 - 15000

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WEEKEND BUSINESS DEVELOPMENT MANAGER - COLCHESTER - £15,000 pa Working hours Friday 16.00-20.00 Saturday 08.30-18.00 Sunday 08.30-18.00 Monday 09.00-13.00 (25 hours) Main Purpose of the role: The Weekend Business Development Manager holds overall responsibility for delivering floor weekend KPI targets and branch administration, through the performance management and support of all sales/admin related activities within the business including; Driving call stats, valuation targets to create quality listing opportunities. Cross sales captured whenever possible and delivery of a 5 star service to enhance the branch working relationship. Follow operating policies, processes and systems in line with company standards. Complete performance reviews, 1-2-1's and any other formal meetings required which are not possible to be held on a weekday due to employee's working hours. The Ideal candidate would be a tenacious sales person who may have some Estate Agency experience or a good knowledge of buying/selling looking to get into management. EXPERIENCE REQUIRED ·Broad substantial experience of Estate Agency or Sales environment is preferable ·Estate Agent Senior Negotiator/ABM Level preferable but not essential ·Previous experience of a challenging workload environment ·Previous team management experience Activities/Main duties Operational ·Generate Valuations through proactive customer contact ·Cross sell our products and services ·Deliver administration to all regions covered ·Respond to team queries ·Deal with non-routine customer enquiries ·Measure and drive performance to deliver results and report on KPI to the Operations Manager at the end of each shift ·Maintain effective communication and relationships with colleagues within and outside of the division ·Support and promote the maximisation of cross sales of products and services ·Support and promote the maximisation of referrals across businesses ·Work to agreed company policies and process at all times and ensure colleagues do the same ·Keep up to date operations updates and other company communications and ensure that any changes/updates are embedded within the team in the absence of the manager ·Delivers a 5 star service to create 'Raving Fans' ·Support and promote brand values and the embedding of the group's core beliefs ·Maintain all records relating to the role to a high standard and in line with data protection ·Use confidential information with due care and attention when transmitting knowledge to internal and external stakeholders ·Identify and provide solutions to problems and where appropriate report to senior manager ·Ensure Health and Safety of all colleagues and all reporting is carried out in compliance with legislation and company policies and procedures ·Prioritise and delegate workloads within the team ·Carry out recruitment and selection needs for business when requested. Management ·Performance manage an effective team to support the estate agency business ·Manage in a manner that is informative, persuasive and clear to deliver results ·Be open, honest and act with integrity with all colleagues at all times. Show all colleagues respect at all times. ·Show regard for the general well-being/welfare of all those in the team ·Maintain moral within the team and create a positive and proactive working environment ·Ensure resources are aligned to the needs of the team ·Take the required measures to ensure the health and safety of the team ·Focus on the three keys of management; recruitment & selection, training & development and activity & performance management Recruitment & Selection ·To support the management team where required conducting telephone & face to face interviews Training & Development ·Coach colleagues within the team to reach their full potential ·If requested prepare colleagues for training courses and follow up on learning. Activity & Performance Management ·Regularly observe the activities of the team and provide candid and constructive feedback and coaching Success Measures ·Meet agreed deadlines, KPIs and call grade of service ·Market share growth ·Positive feedback from satisfied customers who trust and are confident in the ability of the team to deliver excellent customer service and provide valuations ·Passed Audits/Mystery shops/ Call Quality Listening ·Employee survey score of 85% or more of colleagues saying they would recommend the company to friends and family ·100% compliance with 1:1s, reviews, performance management, H + S reporting and absence management Role Specific Competencies Operational ·Proficient with targets and able to consider results and how to influence them with a "can do" attitude ·Comprehensive, good working knowledge of estate agency, regulations, processes and procedures. ·Carries out main activities and duties competently and compliantly ·Comprehensive, good working knowledge of systems, processes and policies relevant to the role ·Able to set SMART objectives and create effective action plans ·Excellent time management and organisational skills ·Excellent negotiation and influencing skills ·Excellent written, verbal communication and interpersonal skills ·Able to overcome objections effectively through problem solving, questioning and assessing the situation accordingly ·Strong use of closing techniques ·Proficient in needs based selling ·Competent and confident IT skills particularly in the use of spreadsheets and databases and other Microsoft tools ·Able to work effectively when working alone as well as a team ·Effectively handle complaints ·Effectively solve problems that may arise ·Excels under pressure and delivers on commitments ·Helpful and courteous approach when working with clients/customers/stakeholders and sets an example for others ·Learns on the job and through training, ensuring that skills, knowledge and competence is kept up to date and applied Management ·Able to motivate, influence and lead a team to produce results ·Knowledge of objective assessments in interviews ·Able to develop individuals and teams ·Able to set SMART individual and team targets and objectives to achieve goals and create effective action plans ·Able to carry out effective performance reviews ·Able to carry out effective performance management to manage under performance ·Able to carry out effective observations, feedback and coaching ·Able to delegate effectively ·Able to apply different management styles as appropriate ·Understands legislation relating to Human Resources and Health and Safety ·Able to demonstrate effective change management ·Able to effectively manage ones time as well as others Core Competencies ·Focuses on results to deliver business success ·Embraces responsibility and accountability ·Works well with others to create a team spirit and an enjoyable working environment ·Delivers outstanding customer service by exceeding customer expectations ·Follows company standards and procedures ·Demonstrates professionalism, honesty and integrity ·Demonstrates effective decision making and problem solving skills
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Logic Melon

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