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Customer Support Advisor


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Customer Service


£15268.5 - 15268.5

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Handepay have an exciting opportunity for a Customer Support Advisor to join their growing team based in Haydock, Merseyside. Job Title: Customer Support Advisor Location: Haydock, Merseyside Salary: Up to £15,268.50 dependent on experience Fancy a career at Handepay? We understand that talented, driven and committed people are the key to making our business one of the leading players within the payments industry. As the leading Sales Organisation in the UK, Handepay are rapidly growing whilst maintaining our core values of honesty, integrity and transparency. We inspire individuals to be outstanding in all that they do. Both our training programme and leadership support structure are exceptionally reputable and we invest significant time, energy and resources into our people. Customer Support Advisor - The Role: - Take ownership of queries form existing customers about their card payment facilities - Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required - Provide technical support for MobilePay Shuttle customers - Maintain accurate system records - Follow the procedures set out in the Customer Support Team Handbook - Develop an understanding of the card market and industry standards Customer Support Advisor - Benefits: - Attendance bonus & appointment time scheme - Ongoing training and support from Team Leader - Opportunities for career progression - Prime location with easy access from the M6 - Modern Office conveniently located with free parking Customer Support Advisor - You: This is a fast paced, high energy environment and successful candidates must: - Team player with clear focus on providing excellent customer service - Tolerant and empathic communicator with confident telephone manner - Takes ownership of queries, problems and projects and manages to resolution - Able to manage own workload and work unsupervised if necessary -PC Literacy - use of in-house database and MS Office applications - Attention to detail Our company This is an exciting time to join Handepay, a highly progressive, rapidly growing company with a market leading proposition. We have been providing merchant services to small and medium sized businesses across the UK for a decade. The company now has over 150 employees, 28,000+ customers and aims to help businesses save money and grow through its services which include chip and PIN card terminals, contactless terminals including Apple Pay as standard, e-commerce solutions and business cash advances. Our customers rate Handepay Merchant Services as 'excellent' with 5 stars on the independent review site 'Trustpilot' To submit your CV for this exciting Customer Support Advisor opportunity, please click 'Apply' now! Due to the high volume of response we will not be able to reply to every application. If you have not had a reply within 10 working days please assume you have been unsuccessful in your application. Successful candidates will be contacted by phone to arrange interview at a convenient time.
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