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Application Support Analyst - Travel Systems


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Manchester, Greater Manchester,United Kingdom                            




£25000 - £30000/annum + Great Benefits

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Job Description:

Application Support Analyst - 2nd Line, Travel Systems Manchester, North West. Prestigious new City Centre Offices. £25,000 - £30,000 pa + Benefits Fast expanding Travel Systems House with Global Corporate client base requires experienced bespoke Application Support Product Specialist to join established team supporting SAAS solutions hosted within their own visualised server infrastructure from data centres and providing highly robust and scalable service offerings. This company is rapidly expanding due to major commercial client wins and wants to hire for this key role acting as the gateway between the customer and development teams. In this role you will: Be responsible for receiving, handling, and escalating product support issues across solutions. Triage, troubleshoot, and attempt to resolve problems reported by users Investigation, escalation, creation, and management of product defect reports to the development team Creation of detailed and useful product defect reports for the development team Ensure customer are kept updated on the progress of their support issues Support the test team in creation, review, and implementation of system test plans, scripts, and harnesses Create, review, and maintain product documentation and training material Work closely with the development team to understand customer issues and ensure speedy resolution of those issues Build detailed knowledge of our product offerings to be able act as a subject matter expert for future enhancement and development efforts Act as the 'voice of the customer' within the development centre Essential Skills and Experience: Good general understanding of modern Windows based infrastructure and applications software A proven background in IT Systems support focusing on applications rather than underlying infrastructure Proven in a customer facing IT support role over email and phone Excellent written and verbal communication skills Patient nature and ability to deal with customers over the phone Flexible attitude, ability to perform under pressure A commitment to quality and a thorough approach to the work Ability to work well within a team Desirable Skills / Attributes (by no means essential) : Knowledge of product support within a travel related company Knowledge of Amadeus, Sabre, or other travel related systems Any European languages - French, German, Spanish etc. The Rewards: Competitive Salary, Pension, Good leave, Great Socials! Application Support Analyst - 2nd Line. Travel Systems To £30K + Bens
Company Info
10 Waterfront Business Park

Phone: 01252 810995
Web Site:

Company Profile