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Application Support Analyst

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Job Reference:

128442

Location:

New Malden, Greater London,United Kingdom                            

Industry:

IT

Salary:

£20000 - £25000/annum
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Job Views:

3

Posted:

09:01:2020

Closing Date:

08:02:2020
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Job Description:

Application Support Analyst The ideal candidate will have experience in a support desk environment or be a software tester looking for a new challenge. Responsibilities will include * Provide 2nd line support for customers and studies * Triage and respond to customer support tickets according to Service Level Agreements * Analyse and troubleshoot issues raised to the support helpdesk by users of the system * Verification of live issues against application specifications * Resolve issues in a timely fashion providing clear and concise explanations, where appropriate * Resolve and close support tickets according to SLA * Escalate issues internally that cannot be resolved within the support team * Own tickets in helpdesk queue until final closure The ideal candidate will have the following skills: * Experience in a support desk environment * Have a good knowledge of software delivery and support processes * Strong communication skills (written and verbal) * Customer management skills * Able to work as an effective team member * Able to work under pressure and tight time scales * Awareness of quality and testing techniques including detailed knowledge of manual testing techniques (desirable) Important qualities: * self-motivator with a willingness to learn new skills * you enjoy working with internal teams and customers to overcome challenges * superb attention to detail and accuracy * a can-do attitude £20 – 25.000P.A New Malden
Company Info
CV-Library
10 Waterfront Business Park
Fleet

Phone: 01252 810995
Web Site: https://www.cv-library.co.uk/

Company Profile