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Birmingham, West Midlands,United Kingdom                            




£25000 - £35000/annum

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Job Description:

POSITION: Engineer SALARY: Salary 25k – 35k depending on experience BENEFITS: Company Pension, 20 Days’ holiday plus bank holidays, Company Phone, Company Laptop, All expenses paid, paid for certifications and an excellent working environment and many other benefits (see below). HOURS: Flexible working hours between 8am – 6pm LOCATION: Coleshill, Birmingham B46 3AL DESCRIPTION: Our client provides IT Support, Managed IT Services, IT Solutions, Cloud, Security and Software Development for Birmingham and the Midlands. Due to continued success the company is seeking an enthusiastic, customer service focused Engineer to join the Service Desk support team at the company’s offices in Coleshill. You will be the first point of contact for the company’s customers, so you will be someone who is passionate about giving great customer service and loves what they do. The role involves, supporting customer’s IT hardware, software and infrastructure remotely. You’ll be responsible for completing detailed and accurate call records that will be used by the team for fault analysis and issue resolution. The company prides itself on giving first-class service and quality technical solutions. It’s important for the company to find individuals who are passionate about representing the company’s brand and building strong customer relationships. So, if you’re looking for a career that’s not just challenging, but full of potential and rewards, with the opportunity to access in-depth training, then please get in contact. Key Responsibilities: Troubleshoot and diagnose IT hardware, networking, hosted and software issues remotely. Answer telephone calls and emails, and log support issues on the ticketing system. Actively monitor customer’s IT equipment for faults. Offer technical advice and support to customer. Escalate issues to the relevant team / engineer / manufacturer as required. Respond to customer’s support issues and requests in accordance with customer agreements. Skills & Experience: A keen interest in IT technologies. Customer service focused. A passion for trouble shooting and problem solving. Be self-motivated with a drive to progress. Excellent communication skills with the ability to communicate with customers and colleagues at all levels. Be a team player with a ‘can-do’ attitude. Experience of supporting end users in an IT service environment – desirable. Benefits: Attractive salary package, dependent on experience 20 Days’ holiday plus bank holidays increasing annually with service Employee benefits package including leisure, travel and retail discounts Employee referral bonus scheme Weekly dress down day Company pension scheme Free on-site parking Development opportunities Company Phone Company Laptop All expenses paid, paid for certifications An excellent working environment! In order to apply please send a C.V and covering letter by clicking on the apply button below. Keywords: IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT Support, IT, Customer Services, Remote Support, Engineer
Company Info
10 Waterfront Business Park

Phone: 01252 810995
Web Site:

Company Profile