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IT Support Engineer


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Nottingham, Nottinghamshire,United Kingdom                            




£22000 - £27000/annum + Great Benefits

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Job Description:

We are recruiting for an experienced IT Support Engineer for a Fantastic European Tech Business. Working from either the Nottingham or Manchester offices you will thrive in an environment of passion, integrity, ownership and innovation, where development and progression is a real focus. When it comes to the benefits and perks, we like to think they have everything you’d expect and more - 27 days holiday (+ stats), your birthday off work, private medical cover, dental cover, bi-monthly social events and a lot more! You You think creatively, with excellent problem solving skills and a proven track record in Operations or Support. You are logical, self-motivated and driven to succeed. You're hard working and you get things done. You enjoy making a difference and relish learning and self-improvement. A quick learner with exceptional communication and organisational skills, with a positive “can-do” attitude. Role As Support Engineer you will be responsible for supporting the flagship products and services? from low level infrastructure components, communicating with network operators globally, to web applications used internationally by tens of thousands of customers. In this role you will be responsible for: Providing second line support, liaising with our Customer Care and Development teams to assist in customer enquiries Thoroughly investigating and troubleshooting any issues that arise with the platform Ensuring the smooth running and reliability of our client systems, in partnership with the wider technical team Ensuring high levels of system performance through monitoring, analysis and performance tuning Maintaining all relevant documentation and knowledge bases Updating security programs, initiatives and ensuring they're implemented to minimise risk Protecting the organisation’s value by keeping information confidential and systems secure Escalating application problems to vendors and following up to resolution Testing of disaster recovery and business continuity policies and procedures Providing on call support including out-of-hours incident support on a rota basis to help deliver a high quality of service around the clock. Living and demonstrating our values at all time: Passion, Innovation, Ownership, and Integrity. SKILLS/EXPERIENCE: Our systems are primarily deployed across Windows and Linux Operating Systems, but we are using and evaluating numerous other technologies too. We’d be interested in candidates who have the following skills/experience: Essential; Experience of working in an Operations or Support role Proven experience of managing support tickets across multiple teams Experience of managing knowledge bases to speed up support ticket resolution and to move resolution closer to the customer contact point Ability to collaboratively work as part of a team, to take ownership of and be accountable for your work Excellent communication skills and a desire to continue to learn Desirable; A good knowledge of Windows Server (2012 R2 preferred) and/or Linux (Ubuntu 14.04 LTS preferred) Scripting/programming languages to assist in automating solutions to common problems (e.g. PowerShell, Bash, C#, Ruby, Python etc.) Knowledge of software delivery technologies (e.g. continuous integration, deployment tools, monitoring software, SDLC tools etc.) An understanding of Agile & Continuous Delivery methodologies Apply today to look at the opportunity to work in such a great environment, with a first class employer
Company Info
10 Waterfront Business Park

Phone: 01252 810995
Web Site:

Company Profile